Part-Time IT Support Assistant

Part-Time IT Support Assistant

Introduction

TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients.

Job Description

We are looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT. This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month.

Requirements

• 6 months to 2 years of experience in an IT support or customer service role
• Basic understanding of Windows 10/11 operating systems
• Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
• Strong verbal and written communication skills
• Ability to follow documented procedures accurately and consistently
• Comfortable working in a remote environment with minimal supervision
• Strong organizational skills and ability to manage multiple priorities
• Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
• Experience with any ticketing or help desk system is a plus
• Reliable internet connection and a dedicated workspace for remote work

Security Clearance and Work Location

Applicants selected must be a U.S. Citizen. Remote work within the continental United States Candidates MUST reside in a HUBZone. This is a firm requirement. Please check your status before applying.

Benefits

• Competitive Hourly Rates - Great pay and personal and team merit bonuses
• Team Events – ERG memberships, virtual and in person events, and company contests
• Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)
• Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group