Marketing and Customer Support Specialist (Job ID: ALEXJO1F)

Introduction

IMPORTANT - Watch this quick Loom video on how to get hired.

• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
• PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

Job Details

• JOB TITLE: Marketing and Customer Support Specialist
• JOB ID: ALEXJO1F
• INDUSTRY: E-commerce/Customer Support
• LOCATION: Colombia, Guatemala & Mexico Preferred
• JOB STATUS: Part Time 20 hours
• WORK SCHEDULE: 10AM - 2PM Monday to Friday EST
• TARGET START DATE: ASAP

Role Overview

About the Client: The client is a fast growing online bonsai business focused on selling and shipping bonsai trees across the country through digital channels. He operates primarily through Instagram and live selling platforms, where he has built a large and engaged audience. The business relies heavily on social media content, customer communication, and consistent online posting to drive sales and growth. He is currently managing multiple daily operational tasks alone and is looking for support to help streamline and scale his workflow. The goal is to improve responsiveness, expand to additional platforms, and free up time for higher level business activities.

About the Role

This is a part time remote Virtual Assistant role supporting marketing operations, customer service, and basic sales execution tasks. The role focuses heavily on repurposing and posting existing content across multiple social media platforms, managing customer inquiries, and supporting day to day online store operations. The assistant will also help with basic scheduling, event and workshop coordination, and listing products on online marketplaces. This position is ideal for someone highly organized, proactive, and comfortable working with repetitive but important digital tasks that directly impact sales and customer experience.

Key Responsibilities

• Social Media Content and Distribution

+ Repost and distribute existing Instagram content across TikTok, Facebook, YouTube, and other platforms + Perform basic video editing using tools like CapCut or similar apps + Turn raw footage into short form clips for daily posting + Maintain consistent posting schedule across all platforms

• Customer Service and Client Communication

+ Respond to messages on Instagram, Facebook, and Palm Street + Answer customer questions related to orders, tracking, and product issues + Provide basic resolutions such as refunds or credits based on instructions