Customer Service & Sales Representative (Part-Time) - Plumbing

Customer Service & Sales Representative (Part-Time) - Plumbing

Job Overview

We are seeking a friendly, reliable, and confident Customer Service & Sales Representative to join our team. As a representative, you will be the first point of contact for our customers, delivering exceptional service while identifying opportunities to connect them with the right products and solutions.

About Us

We’re a family-owned plumbing and drain service company providing high-quality solutions with Integrity, Honesty, Respect, Teamwork, and Kindness at the core of everything we do.

What You’ll Do

• Answer and place inbound/outbound customer care and sales calls with professionalism, confidence, and empathy
• Engage customers in consultative conversations to understand their needs, recommend services, and book appointments
• Proactively identify opportunities to upsell or cross-sell products and services that add value for customers
• Handle inquiries, schedule technicians, and ensure seamless communication between customers and the operations team
• Accurately follow company procedures for scheduling, documentation, and follow-up
• Meet and exceed individual and team goals related to sales, scheduling accuracy, and customer satisfaction

What We’re Looking For

We’re seeking someone who’s positive, dependable, and comfortable balancing both service and results. You’ll be a great fit if you have:

• 3+ years of customer service experience, preferably in a call center phone-based (trades) environment
• Ability to work independently and in a remote environment
• Some entry-level sales or goal-driven experience (upselling, lead follow-up, or appointment booking)
• Service Titan experience a plus
• Strong communication and active listening skills
• The ability to multitask, stay organized, and follow through on details
• Comfort using multi-line phone systems, Microsoft Office, and Google Workspace
• A dependable, proactive attitude and a desire to grow