Part time REMOTE Customer Service Representative

Part time REMOTE Customer Service Representative

Job Overview

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for a part-time, remote Service Support Representative to handle Tier 1 customer calls.

Job Details

• Up to 29 hours per week
• Work from home with all necessary tools provided
• Starting pay: $20 per hour
• Must have a reliable internet connection

Responsibilities

• Answer customer questions and requests for supplies, service, and troubleshoot 1st level technical issues via inbound calls, voice mails, emails, and alerts
• Provide clear and concise communications and follow up with customers on company schedules, requested lead, and delivery times
• Work with the Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
• Track, route, and escalate unresolved issues to management
• Remain current on constant process updates and technology used within the company

Qualifications

• High school diploma
• Reliable internet connection
• Experience in a call center environment is a plus
• Knowledge of Word Processing software, Spreadsheet software, Order processing systems, and Contact Management systems
• Ability to empathize with customers is critical
• Ability to multi-task in a fast-paced environment
• Possess organizational and time management skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills

Benefits

• Holiday pay based on hours worked per day
• Note: This part-time position is not eligible for medical benefits