Crisis Counselor Supervisor Bilingual (Part-Time)

Crisis Counselor Supervisor Bilingual (Part-Time)

Who we are

At Crisis Text Line we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. We are building a team of thoughtful, purpose-driven professionals who want their work to matter. Across every role, you’ll have the opportunity to contribute to meaningful impact, collaborate with committed colleagues, and help shape systems, programs, and experiences that strengthen our organization and the people who make our mission possible. If you’re driven by purpose, passionate about designing meaningful learning experiences, and motivated to build programs that empower and develop volunteers over time, this is the place for you.

Role

Crisis Counselor Supervisors play a critical role in the success of Crisis Text Line by providing real-time guidance and support to our remote volunteer Crisis Counselors, ensuring texters receive the highest quality care. In this role, you will step into texter conversations as needed and provide leadership during high-risk situations, including active rescues and mandatory reporting. You bring a calm, supportive, and empathetic approach to your work, fostering a positive and effective environment for Crisis Counselors while always keeping both the texter experience and the Crisis Counselor experience top of mind. Crisis Text Line offers mental health support in both Spanish and English. In order to provide the service in both languages, our bilingual staff are responsible to provide both Spanish and English support, based on business needs, thus time spent on both services will vary. These bilingual roles require mental flexibility and the ability to easily oscillate between both languages fluidly.

Who you are

• Leader: You are self-motivated, have people management skills and take initiative when you see opportunities for growth.
• Expert multitasker: You are extremely focused and can effectively prioritize and monitor multiple tasks at one time in a fast paced environment.
• Effective communicator: You articulate clearly and effectively with staff and Crisis Counselors on our Platform. You stay focused and concise while being caring and positive.
• Problem-Solver: You are a critical thinker who can quickly identify problems and bring your best solutions to the table and are motivated to take action.
• A big thinker: You love to team up! You are always